We ship worldwide for free on all orders over $60 USD / £47 GBP / €53 EUR / $100 CAD / $88 AUD
Our shipping & billing is also discreet. Packages will come in plain packaging. Bank Statement will simply say "DLWORLD"
When you place an order, we will do our best to get it dispatched to you within 1-2 days.
Shipping can vary based on the location:
- USA & Canada (USPS & Canada Post) - (1-3 days for many of our bestselling items which are stocked at our US warehouse) - (For items not stocked at our US warehouse delivery times are typically 1-2 weeks)
- UK & Europe (Royal Mail, Nordic Post & More) (1-2 weeks)
- Australia (AusPost) (1-2 weeks)
- Rest Of World (Various couriers) (1-3 weeks)
As with all international deliveries; very occasionally things may get held up in customs for a short time; we are not responsible for this; we will always do our best to aid you and contact the shipping company to get this resolved as quickly as possible!
We have fulfilment centres located in both the United States, China as well as some select items in Europe! All items shipped from the US have this stated in the product descriptions.
We cannot consider items lost in the mail until 8 weeks has passed, we find that over 99% of packages will arrive in this timeframe. If it has been over 4 weeks & you have not received your items, please let us know & we will immediately look into this for you.
Our returns policy lasts 30 days from the delivery date. If 30 days have gone by since your item arrived, unfortunately, we can’t offer you a refund or exchange.
Due to hygienic reasons, we do not provide returns on sex toys, bondage equipment, lingerie or pacifiers unless they have arrived faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.