Help Center

We can ship to virtually any address in the world. Our shipping is also discreet.

When you place an order, we will do our best to get it dispatched to you within 1-2 days. Shipping can vary based on the location:

Shipping Times:

US & Canada (1-2 weeks)

UK & Europe (1-2 weeks)

Australia (1-2 weeks) 

Rest Of World (1-3 weeks)

We try our best to ensure all of our orders arrive within 1-3 weeks of ordering however sometimes this may not be possible due to items having to be made to order; items being stuck in customs for international delivery's and general postage delays. 

We have fulfilment centres located in both the United States, China as well as some select items in Europe! All items shipped from the US have this stated in the product descriptions. 

We cannot consider items lost in the mail until 8 weeks has passed, we find that over 99% of packages will arrive in this timeframe. If it has been over 4 weeks & you have not received your items, please let us know & we will immediately  look into this for you. 

Depending on your location we use a number of different couriers to ship your items! You will receive your tracking number(s) after your item has shipped in our shipment confirmation e-mail. 

If you're located in: 

USA - https://www.usps.com/

Australia - https://auspost.com.au/

Canada - https://www.canadapost.ca/

Europe - 

Royal Mail > https://www.royalmail.com/

NordPost > https://www.postnord.se/

PostNL > https://www.postnl.nl/

We ship worldwide for free on all orders over $60 USD / £47 GBP / €53 EUR / $100 CAD / $88 AUD

Our items are packaged discreetly to ensure the utmost privacy. 

Contact us and we can file a claim with your courier and have replacement items sent to you as soon as possible! If your item is marked as delivered, we recommend checking with your post office/contacting the courier about this. 

If an item is not delivered due to an error with the address we were given - We can get the item sent back out to you as soon as we receive it back. Unfortunately, we will have to ask for a delivery fee in this case.  

We cannot consider items lost in the mail until 8 weeks has passed, we find that over 99% of packages will arrive in this timeframe. If it has been over 4 weeks & you have not received your items, please let us know & we will immediately  look into this for you. 

We sometimes get e-mails about tracking information not updating or showing up, please wait a few days after ordering when this happens. Often when this happens, the information is just delayed. It will update within a few days. 

The tracking information only updates once the item has shipped & again when it has arrived in the destination country. This is why it will not update for some time.

We accept paypal as well as all major debit/credit cards; using stripe payment for safe, secure and easy payment to all of our customers. Our store is based in the UK so shopping cart will be converted from GBP; although you can change the stores currency at the top of the page to check how much this will cost in your native currency. 

Recently we have also adopted Klarna, buy now - pay later. 

This is just because our shop is located in the United Kingdom; so all orders are processed in GBP at checkout. This is the exact same price you seen in your local currency except it has been converted into GBP. 

Most errors happen when the billing address doesn't match the address connected to your credit card.  Make sure that the billing address is the same as your credit/debit card.  If you are using a prepaid credit card (such as Vanilla Mastercard or Visa prepaid) make sure that you have registered your card at www.vanillamastercard.com or at www.visa.com.

If this doesn't solve the issue please let us know by using the "contact us" page and we will do our best to help you. 

Payments to DDLGWorld will simply show as "DLWORLD" on bank statements. 

We accept returns within 30 days after delivery so long as the item is unused for hygienic reasons and in the original packaging. You are responsible for paying return postage unless the item did not match what you ordered or the item arrived damaged. If you would like to return or exchange an item please contact us before sending the item back to us

Upon visiting our website, a pop-up window will appear offering 15% off your first order when you sign upto our newsletter. 

By entering your e-mail into this pop-up you will then be given a code to use at checkout. Enter this code in the "promotional codes" box at checkout & you will be given 15% off your order! 

You can also enter your e-mail into the box at the bottom of our website. You will receive a welcome e-mail which contains the code in both cases. 

You can get 10% off with the code "DDLG" 

We offer as many sizes as possible for this reason we have a number of clothing items that are available in plus sizing. 

We are available throughout the day 7 days a week through our live chat service! Just use the contact bubble in the bottom right corner. 

You can also send us an e-mail at support@ddlgworld.net

You can view our reviews and/or review us on our TrustPilot here