Shipping & Delivery Times
We ship worldwide FREE! You heard that right, We know how much of a pain it is to pay extortionate delivery costs, especially worldwide delivery costs; that's why we invest in delivery services & take the hit so you don't have too!
Our shipping & billing is also discreet. Packages will come in plain packaging. Bank Statement will simply say "DLWORLD"
When you place an order, we will do our best to get it dispatched to you within 1-2 days. Shipping can vary based on the location:
|US & Canada||(1-3 days for many of our bestselling items which are stocked at our US warehouse) - (For items not stocked at our US warehouse delivery times are typically 1-2 weeks)|
|UK & Europe||(1-2 weeks)|
|Rest Of World||(1-3 weeks)|
In 2019 we are planning to stock a lot more items in our US & European based warehouses. This will make delivery times to both the USA & Europe as low as 1-3 days for a lot of our best-selling items.
As with all international deliveries; very occasionally things may get held up in customs for a short time; we are not responsible for this; we will always do our best to aid you and contact the shipping company to get this resolved as quickly as possible!
If an item is not delivered due to an error with the address we were given - We can get the item sent back out to you as soon as we receive it back. Unfortunately, we will have to ask for a delivery fee in this case.
We have fulfilment centres located in both the United States, China as well as some select items in Europe!
In the event that items are out of stock in our US warehouse, these will be fulfilled from our overseas warehouse.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Unfortunately, due to hygienic reasons, we do not provide returns on sex toys, shoes, bondage equipment, lingerie or pacifiers unless they have arrived faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after deliver
To return an item, please email us at firstname.lastname@example.org with your order number and we'll help you sort it out!