Due to the ever changing situation with COVID-19 / Coronavirus - many packages are being held up at customs around the globe. Many packages are also stuck at freight ports awaiting shipment as the number of flights are minimised or cancelled & the number of packages awaiting shipment increases.
We are constantly looking for workarounds & are now looking to change our shipping methods to enable faster shipping.
However, due to this situation we unfortunately cannot make promises of the typical 1-2 week delivery time-frame. We are finding that the majority of packages ARE being delivered within 2 weeks, but in the event your package does not arrive within this period, we can only sincerely apologise & please ask for some patience and understanding during this difficult time period.
Please rest assured however that no matter what, you WILL receive your items.
We have also updated our shipping & returns policies due to this. We now cannot consider a package lost on route until it has been 8 weeks.
This means we are unable to process refunds for packages on route for less than 8 weeks because some packages will simply have been held up at ports or at customs. These should arrive eventually but with some delays.
Thank you so much for your patience & understanding.