We can ship to virtually any address in the world. Our shipping & payment is also discreet. Your bank statement will simply say "DLWORLD"
When you place an order, we will do our best to get it dispatched to you within 1-2 days. Shipping can vary based on the location. We can ship to virtually any address in the world. Shipping can vary based on the location.
Due to the ever changing situation with COVID-19 / Coronavirus - many packages are being held up at customs around the globe. Many packages are also stuck at freight ports awaiting shipment as the number of flights are minimised or cancelled & the number of packages awaiting shipment increases.
We are constantly looking for workarounds & are now looking to change our shipping methods to enable faster shipping. This has also resulted in a huge increase in shipping costs - because of this we have had to introduce a minimum order spend of $60 to qualify for free shipping.
Unfortunately under the circumstances we cannot make promises of the typical 1-2 week delivery time-frame. We are finding that the majority of packages ARE being delivered within 3 weeks, in the event your package does not arrive within this period, please contact us at email@example.com & we'll look into this right away for you.
Please rest assured however that no matter what, you WILL receive your items.
We have also updated our shipping & returns policies due to this. We now cannot consider a package lost on route until it has been 8 weeks.
This means we are unable to process refunds for packages on route for less than 8 weeks because some packages will simply have been held up at ports or at customs. These should arrive eventually but with some delays. We have also extended our returns policy to 60 days after delivery.
Thank you so much for your patience & understanding.
- USA & Canada (USPS & Canada Post) - (1-3 days for many of our bestselling items which are stocked at our US warehouse) - (For items not stocked at our US warehouse delivery times are typically 1-2 weeks)
- UK & Europe (Royal Mail, Nordic Post & More) (1-2 weeks)
- Australia (AusPost) (1-2 weeks)
- Rest Of World (Various couriers) (1-3 weeks)
In 2020 we aim to bring a lot more of our items directly to our US based North Carolina warehouse, this means all US customers get FREE 1-3 day shipping on all orders for these items.
We ship worldwide with tracking for FREE to ensure anyone & everyone can shop at our store without incurring massive shipping & handling costs.
As with all international deliveries; very occasionally things may get held up in customs for a short time; we are not responsible for this; we will always do our best to aid you and contact the shipping company to get this resolved as quickly as possible!
We have fulfilment centres located in both the United States, China as well as some select items in Europe! All items shipped from the US have this stated in the product descriptions.